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60-Day Sprint Terms

Terms for the 60-Day Sports PT Revenue & Retention Sprint

Last Updated: January 9, 2026 | Effective Date: January 9, 2026

How These Terms Work

These Sprint Terms supplement and incorporate the Terms of Service, Privacy Policy, and Business Associate Agreement (for US clinics) or Data Processing Addendum (for non-US clinics) you have accepted. In the event of a conflict, these Sprint Terms govern for Sprint-specific matters.

Electronic Signature & Acceptance

These Sprint Terms become legally binding when you check the acceptance checkbox, type your name in the signature field, and click "Confirm Enrollment." Your electronic signature has the same legal effect as a handwritten signature.


1. Parties

These Sprint Terms are entered into by and between:

  • Client: The clinic or practice accepting these terms
  • Provider: Wiebe Consulting Inc. ("we," "us," or "our")

2. Program Description

The 60-Day Sports PT Revenue & Retention Sprint ("Sprint") is a done-for-you implementation program designed to help your clinic:

  • Identify patients at risk of dropping off their plan of care
  • Recover lost revenue from missed visits and no-shows
  • Improve patient retention and plan-of-care completion rates
  • Establish systems for ongoing patient engagement

The Sprint is delivered through the Clinic OS Pro platform (see https://clinicospro.com/legal/terms for software terms). Your Sprint enrollment includes access to Clinic OS Pro during the 60-day Sprint. Continued access after Day 60 is provided under a separate paid subscription to Clinic OS Pro.

3. What's Included

3.1 Implementation Services (Days 1-14)

  • Kickoff call to establish baseline metrics and goals
  • EMR connection and patient data synchronization
  • Patient segmentation and prioritization setup
  • Outreach message template customization
  • Campaign automation configuration
  • Staff training on platform usage

3.2 Active Management (Days 15-60)

  • Live outreach campaigns managed on your behalf
  • Weekly optimization calls to review performance
  • Message template refinement based on results
  • Real-time support via email and chat
  • Performance reports and revenue tracking

3.3 Ongoing Access

  • Ongoing access to Clinic OS Pro subject to your separate subscription and the Clinic OS Pro Terms of Service
  • All campaign templates and configurations created during Sprint
  • Documentation and training materials

4. Timeline

PhaseDaysActivities
Onboarding1-3Kickoff call, EMR connection, compliance setup
Setup4-14Configuration, templates, campaign build
Active15-60Live campaigns, weekly optimization

The Sprint timeline begins on the date of your first kickoff call.

5. Your Obligations

Success Requires Your Participation

The Sprint is a collaborative program. Your timely participation is essential for success.

To ensure a successful Sprint, you agree to:

  • Complete compliance setup within 3 days: Sign BAA/DPA, configure account settings
  • Provide EMR access within 3 days: Share credentials or authorize integration
  • Attend scheduled calls: Join kickoff and weekly optimization calls
  • Respond within 48 hours: Reply to requests for information, approvals, or feedback
  • Designate a point of contact: Assign a primary contact who has authority to approve campaigns and make decisions
  • Review and approve campaigns: Approve outreach messages before they go live
  • Honor opt-out requests: Update patient preferences as required

5.1 Delays Caused by Client

If you do not meet the obligations in this Section 5, we may pause work or adjust the Sprint plan. We are not responsible for any under-performance or missed opportunities caused by your delays, failure to provide access, or failure to implement agreed actions. The Sprint timeline may be extended to account for client-caused delays, but fees remain non-refundable.

You remain solely responsible for your clinic's compliance with all healthcare, privacy, and marketing laws (including HIPAA, TCPA, CAN-SPAM, CASL, and similar laws). Our role is to assist with business processes; we do not provide legal or regulatory advice.

6. Investment & Payment

The Sprint investment amount and payment schedule are specified in your enrollment confirmation or proposal. Standard payment terms are:

  • Payment due upon enrollment or per agreed payment schedule
  • Accepted payment methods: Credit card (via Stripe)
  • All fees are in US Dollars unless otherwise specified
  • Fees are exclusive of applicable taxes

6.1 Non-Refundable

Sprint fees are non-refundable once services have commenced. If you cancel before your kickoff call, we will refund your payment minus any administrative costs incurred.

6.2 Ongoing Subscription

After the 60-day Sprint, your Clinic OS Pro access continues under the then-current subscription terms and pricing set out in the Clinic OS Pro Terms of Service. You may cancel your subscription in accordance with those terms.

7. Results Disclaimer

NO GUARANTEED RESULTS

We do NOT guarantee any specific revenue outcomes, patient retention rates, or business results. Results vary based on your clinic's specific circumstances, market conditions, staff execution, patient population, and many other factors beyond our control.

Any projections, estimates, case studies, or testimonials are for illustrative purposes only and should not be construed as guarantees. Past performance by other clinics does not guarantee similar results for you.

Any performance-based guarantees, conditional refunds, or "pay-on-results" structures will only apply if they are expressly set out in a separate written proposal, order form, or addendum signed by both parties. Absent such written terms, no guarantees apply and all fees are earned based on services rendered, not results achieved.

8. Call Recording

All Sprint calls (kickoff, optimization, support) may be recorded and transcribed for:

  • Creating meeting notes and action items
  • Quality assurance and training
  • Documentation of project decisions

By participating in Sprint calls, you consent to recording and to the biometric data processing described in our Privacy Policy.

You may opt out of recording for specific meetings by notifying us in writing before the meeting begins.

9. Intellectual Property

9.1 Your Content

You retain ownership of your clinic's content, branding, and patient data.

9.2 Our Methodology

Our methodologies, frameworks, templates, and systems ("Consultant IP") remain our property. You receive a non-exclusive license to use Consultant IP as incorporated into your Sprint deliverables.

9.3 Custom Deliverables

Custom message templates, campaign configurations, and reports created specifically for your clinic become yours upon full payment, subject to the license for any underlying Consultant IP.

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the Sprint. This includes:

  • Your clinic's operational data and metrics
  • Our methodologies and frameworks
  • Business strategies and plans
  • Any information marked as confidential

Confidentiality obligations survive for 3 years after Sprint completion.

11. Termination

11.1 Termination by You

You may terminate the Sprint at any time by written notice. However, fees for services already rendered are non-refundable. Your Clinic OS Pro access continues per the ongoing subscription terms.

11.2 Termination by Us

We may terminate the Sprint if:

  • You fail to meet your obligations after 10 days' written notice
  • You fail to pay fees when due
  • You materially breach the Terms of Service or these Sprint Terms

11.3 Effect of Termination

Upon termination:

  • Active campaigns will be paused
  • You retain access to Clinic OS Pro and any configurations completed
  • No refund is provided for services already rendered

12. Limitation of Liability

The limitation of liability provisions in the Terms of Service apply to the Sprint. In no event will our aggregate liability arising out of or relating to the Sprint exceed the Sprint fees you paid, and in any case will not exceed the overall limitations of liability set out in the Terms of Service.

13. Incorporation by Reference

The following documents are incorporated by reference and form part of this agreement:

In the event of a conflict, these Sprint Terms govern for Sprint-specific matters. For all other matters, the Terms of Service govern.


Contact Information

For questions about your Sprint or these Sprint Terms:

Wiebe Consulting Inc.
Email: ben@wiebe-consulting.com


Document Version: 1.0
Last Reviewed: January 9, 2026
Next Review Date: January 2027